Please note: Although you may find Jack’s Magic products for sale on Amazon and other internet sites, Jack’s Magic as a company does not fulfill through Amazon. We’d be happy to answer questions relating to product application or usage, but we are unable to answer any questions relating to Amazon orders. If you have a concern with an order purchased through Amazon, please contact the vendor you purchased your products from. You can find the vendor you purchased from by reviewing your orders and looking for the “sold by” text under the product name.