Shipping & Returns

Most all of our shipping is through FedEx, except for drums, pallets and other products or configurations that exceed 150 lbs. We will always use the best method for shipping your order. Should we find that the shipping costs will be different from what you were initially charged, we will notify you as to what the change in cost is.

Jack’s Magic reserves the right to decline refunds to any customers who purchase products before or without consulting a Jack’s Magic technician. Any returns must be pre-approved and the customer must receive a Return Merchandise Authorization (RMA) from Jack’s Magic prior to returning any product. Shipping back to the JM warehouse is the responsibility of the customer.

Jack’s Magic Products provides free technical support for any homeowner or swimming pool professional from Monday to Friday, 8am – 5pm Eastern time. Please call 727-536-4500 or fill out the Contact or Technical Request Form here. There is no obligation to purchase product; Jack’s Magic will offer support regardless of whether you purchase or have purchased any product.

The JM team encourages you to use our Dealer Locator to purchase products locally to support your area small businesses. However, please note that Jack’s Magic cannot refund purchases made through these vendors. We recommend that you give our technical team a call before purchasing any JM product to ensure that you’re purchasing the correct item for your unique issue.